Do you offer express shipping? Is there any way to speed up my order?
At the moment, we do not offer express shipping. Please note that we are unable to guarantee delivery dates as well.
Can I cancel or make changes to my order?
We only accept order cancellations and changes to the order within an hour of order placement.
There's no movement on my tracking details, what do I do?
There will not be any updates while the package in in transit from the origin to destination country. For more information about shipping times, please view our Shipping & Delivery page.
The items I purchased do not fit my pet, how can I exchange or refund them?
We accept refunds and exchanges within 14 days of product delivery. ICON DOGWEAR does not cover the return shipping cost. For more information, please refer to our Return Policy page.
Got more questions? Contact Us!
Please visit our FAQ page for more details.
If we haven't covered your questions, feel free to send us an email below.
firstname.lastname@example.org or email@example.com